Terms & Privacy

Terms of Use

Effective Date: 01 August 2024

Welcome to SATTeN, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose and protect your information when you visit our website www.satten.co.za or use our services.

Information we collect

Personal information: We may collect personal information that you provide us directly, such as your name, email address, phone number, shipping address or any other information you choose to provide.
Usage data: We may collect information about your interactions with our website and services, such as your IP address, browser type, operating system, pages viewed, links clicked and other usage data.

How we use your information

We may use the information we collect for various purposes, including but not limited to:

Processing your order and transactions
Providing customer support
Sending you promotional materials and updates
Improving our website and services
Conducting research and analysis
Complying with legal obligations.

Comments

When visitors leave comments on the site SATTeN collects the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the SATTeN website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies and tracking technologies

SATTeN uses cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings.

Embedded content from other websites

Articles on our site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. We are not responsible for the privacy practises or content of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

We do not sell, trade or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

To trusted service providers who assist us in operating our website, conducting our business or servicing you
When we believe disclosure is necessary to comply with the law, enforce our site policies or protect our or others’ rights, property or safety.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure and we cannot guarantee absolute security.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website www.satten.co.za, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your rights

You have the right to access, correct or delete your personal information. You may also have the right to object to or restrict certain processing of your data. To exercise these rights, please contact us at [email protected]. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

SATTeN (Pty) Ltd

52 Pembroke Street, Kabega Park, Port Elizabeth

Email: [email protected]

Phone: 069 219 0502